About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the journey of our clients in Adoni. As a fresh graduate, you will have the opportunity to work in a dynamic logistics environment, focusing on building strong relationships with clients and ensuring their needs are met efficiently.
Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support to ensure a seamless experience. This role requires excellent communication skills and a proactive approach to problem-solving, making it ideal for individuals eager to kickstart their careers in the logistics industry.
We welcome fresh graduates from any stream to apply and become a part of our innovative team. This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, depending on your qualifications and experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Adoni clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Adoni if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Adoni Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Adoni will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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