About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a vital role in enhancing our clients' interactions with our services in Agartala. As a fresh graduate, you will be trained to understand client needs and provide effective solutions, ensuring a high level of satisfaction.
This position offers you the opportunity to work in the leading logistics industry, contributing to the growth and success of our client relationships. With a supportive environment, you will develop your skills in customer service and communication while collaborating with experienced professionals.
The role is ideal for recent graduates from any stream who are eager to start their careers in a fast-paced environment. Freshers are encouraged to apply, and you will receive comprehensive training to help you succeed.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Agartala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Agartala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Agartala Tripura.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Agartala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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