About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions and satisfaction. As a fresh graduate, you will have the opportunity to learn and grow within the dynamic logistics industry, contributing to our mission of delivering exceptional service.
Your responsibilities will include assisting clients with inquiries, providing support throughout their journey with us, and ensuring a seamless experience. We seek candidates who are enthusiastic, ready to embrace challenges, and eager to develop their skills in a fast-paced environment.
This role offers a competitive salary range of INR 15,000 to 25,000 per month. If you are a recent graduate looking to kickstart your career in logistics, we encourage you to apply and be part of our innovative team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ahmedabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ahmedabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ahmedabad Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ahmedabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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