About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions and satisfaction within the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills while contributing to a dynamic environment focused on client relationship management.
Your responsibilities will include assisting clients with inquiries, providing support, and ensuring a seamless experience. This role is ideal for those who are enthusiastic about building a career in logistics and want to make a meaningful impact on client satisfaction.
We welcome applications from fresh graduates from any field who are eager to learn and grow within our organization. If you are ready to embark on an exciting career path, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Alwar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Alwar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Alwar Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Alwar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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