About the role
Join our team as an Associate in Arambagh, where you will play a vital role in enhancing the experience of our clients in the logistics sector. This position is ideal for recent graduates eager to embark on a career in the dynamic courier and logistics industry.
As an Associate, you will be responsible for assisting clients with their inquiries, ensuring their needs are met efficiently. Strong communication skills and a customer-centric approach are essential for success in this role. You will have the opportunity to develop your skills in a supportive environment while contributing to the overall satisfaction of our clients.
We welcome fresh graduates from any field to apply, providing a fantastic opportunity to kickstart your career. If you are enthusiastic about delivering excellent client service and are ready to take on new challenges, we encourage you to consider this opportunity.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Arambagh clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Arambagh if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Arambagh West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Arambagh will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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