About the role
As an Associate in Client Experience, you will be instrumental in fostering positive relationships with our clients in Banda. Your primary responsibility will be to assist clients with their inquiries, ensuring their needs are addressed efficiently and effectively. This role requires a proactive approach to problem-solving and a commitment to enhancing client satisfaction.
The ideal candidate is a recent graduate from any discipline, eager to embark on a career in the logistics industry. You will receive comprehensive training to develop your skills in client interaction and service delivery, preparing you for a successful career path. Strong communication skills and a customer-oriented mindset are essential for this position.
This role offers a competitive salary range of INR 15,000 to 25,000 per month, making it an excellent opportunity for freshers looking to enter a vibrant and evolving sector. Join us and take the first step in your professional journey while contributing to our mission of exceptional client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Banda clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Banda if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Banda Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Banda will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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