About the role
As an Associate in the Client Experience department, you will play a crucial role in enhancing the experience of our clients in Baran. Your responsibilities will include assisting clients with inquiries, resolving issues, and ensuring satisfaction with our logistics services. You will be part of a dynamic team that values collaboration and customer service excellence.
The ideal candidate will have a graduation degree in any stream and be eager to work in the fast-paced logistics industry. Freshers are encouraged to apply, as we provide comprehensive training to help you thrive in this role. Strong communication skills and a proactive attitude are essential for success.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, depending on qualifications and experience. Join us and kick-start your career while contributing to our mission of delivering exceptional client experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Baran clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Baran if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Baran Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Baran will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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