About the role
As an Associate in Client Experience, you will play a crucial role in enhancing customer satisfaction in Bardoli. Your primary responsibility will be to engage with clients, ensuring their needs are met and queries are addressed promptly. This position is perfect for recent graduates eager to launch their careers in the logistics industry.
The ideal candidate will have strong communication skills and a genuine willingness to learn. You will assist clients throughout their journey with our services, striving to contribute to overall client satisfaction and retention. This role offers a fantastic opportunity to make a significant impact in a dynamic work environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bardoli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bardoli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bardoli Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bardoli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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