About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall satisfaction of our clients in Basti. Your primary responsibilities include assisting customers with their inquiries, providing information about our services, and ensuring seamless communication between clients and our logistics team.
The ideal candidate should possess a degree in any field and be eager to learn and grow within the logistics industry. Fresh graduates are encouraged to apply, as this position offers a great opportunity to kick-start your career.
In this role, you will develop your skills in client relationship management and gain valuable experience in a dynamic work environment. We value commitment and a positive attitude, which are essential for delivering exceptional client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Basti clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Basti if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Basti Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Basti will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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