About the role
We are seeking an enthusiastic Associate to enhance the client experience in Belgaum. The ideal candidate will be a recent graduate ready to embark on a rewarding career in the logistics industry. This role focuses on building strong relationships with clients and ensuring their needs are met effectively.
As an Associate, you will be responsible for assisting clients with inquiries and providing support to ensure a seamless experience. Strong communication skills and a proactive attitude are essential for success in this position. This is an excellent opportunity for freshers looking to start their careers in a dynamic environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Belgaum clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Belgaum if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Belgaum Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Belgaum will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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