About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the customer experience in the logistics sector. As a key point of contact, you will assist clients with their inquiries and ensure their needs are met efficiently. Your responsibilities will include managing client communications and providing support to strengthen relationships.
The ideal candidate should be a graduate from any field, possessing strong communication skills and a passion for customer service. This position is perfect for freshers eager to start their careers in a dynamic environment. You will receive on-the-job training to help you excel in your role.
Working with us offers the opportunity to develop your skills in the logistics industry, with a competitive salary range of INR 15,000 to 25,000 per month. If you are ready to embark on a rewarding career path, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bellary clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bellary if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bellary Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bellary will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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