About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client relationships in Bhatinda. As a fresh graduate, you will have the opportunity to work in the leading logistics industry, ensuring that our clients receive exceptional service and support.
Your responsibilities will include assisting clients with inquiries, providing timely information, and contributing to a positive client experience. This role is perfect for individuals who are eager to learn and grow within a fast-paced environment.
We welcome fresh graduates from any stream to apply. This is a fantastic opportunity to kickstart your career in logistics, with a competitive salary ranging from INR 15,000 to 25,000 per month. Join us and be a part of our commitment to delivering excellence in client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bhatinda clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bhatinda if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bhatinda Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bhatinda will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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