About the role
Join a dynamic team as a Client Experience Associate in Bhilai, where you will play a crucial role in enhancing customer satisfaction within the logistics industry. This position is ideal for fresh graduates looking to kickstart their career in a fast-paced environment.
As a Client Experience Associate, you will interact with clients to understand their needs and provide timely solutions. Your communication skills will be essential in ensuring a seamless experience for our customers. We welcome applications from graduates of all streams who are eager to learn and grow.
This role offers a competitive salary ranging from INR 15,000 to INR 25,000 per month, with opportunities for professional development and career advancement in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bhilai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bhilai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bhilai Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bhilai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Bhilai – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Bhilai – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Bhilai – Freshers job at Workers Town?
How many jobs are currently available in Bhilai?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Bhilai?
Listing last updated