About the role
Join a dynamic team as an Associate focused on enhancing client experience in the logistics sector. As a key player in client relationships, you will support clients by addressing their inquiries and ensuring their needs are met efficiently. This role offers a fantastic opportunity for fresh graduates looking to kickstart their careers in a fast-paced environment.
The ideal candidate will have a graduation degree and possess strong communication skills. You should be enthusiastic about working in a team and eager to learn about the logistics industry. Your proactive approach will help foster positive client interactions and contribute to the overall success of the organization.
In this role, you will receive comprehensive training and support, making it an excellent fit for freshers. If you are ready to embark on a rewarding career path in client experience, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bhimavaram clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bhimavaram if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bhimavaram Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bhimavaram will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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