About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' experiences in the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills in client relationship management and contribute positively to our operations.
In this role, you will be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met efficiently. Your ability to communicate effectively and provide excellent service will be essential in helping us maintain strong client relationships.
We welcome fresh graduates from any stream who are eager to learn and grow within the logistics sector. This position offers a competitive salary and a supportive environment where you can build your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bhuj clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bhuj if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bhuj Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bhuj will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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