About the role
Join our team as an Associate in Client Experience in Bongaigaon, where you will play a vital role in enhancing client satisfaction within the logistics sector. In this position, you will engage directly with clients, addressing their inquiries and ensuring they receive top-notch service. This role is ideal for fresh graduates who are enthusiastic about starting a career in logistics.
As a key member of the Client Relationship team, you will have the chance to develop your communication and problem-solving skills in a supportive environment. We are looking for candidates who are eager to learn and contribute to our mission of providing excellent logistics services. If you are a recent graduate ready to take the first step in your professional journey, we encourage you to apply and become part of our dynamic team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bongaigaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bongaigaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bongaigaon Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bongaigaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Bongaigaon – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Bongaigaon – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Bongaigaon – Freshers job at Workers Town?
How many jobs are currently available in Bongaigaon?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Bongaigaon?
Listing last updated