About the role
We are seeking a motivated Associate to enhance the client experience in Bongaigaon. As part of the Client Relationship team, you will engage with clients, address their inquiries, and ensure satisfaction with our logistics services. This role is perfect for fresh graduates eager to start their career in the dynamic logistics industry.
The ideal candidate will possess excellent communication skills and a willingness to learn. You will have the opportunity to develop your professional skills while working in a supportive environment. If you are a recent graduate from any stream and ready to embark on this exciting journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bongaigaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bongaigaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bongaigaon Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bongaigaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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