About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions within the logistics sector. As a fresher, you will have the opportunity to develop your skills while contributing to a leading logistics company in Burdwan.
Your responsibilities will include assisting clients with their inquiries and ensuring a smooth experience throughout their journey with us. We value fresh perspectives and are looking for enthusiastic individuals who are ready to learn and grow in the courier industry.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing a solid foundation for your career. If you are a graduate from any stream and eager to embark on a rewarding career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Burdwan clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Burdwan if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Burdwan West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Burdwan will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Burdwan – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Burdwan – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Burdwan – Freshers job at Workers Town?
How many jobs are currently available in Burdwan?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Burdwan?
Listing last updated