Associate - Client Experience in Calangute – Freshers

About the role

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations
• Resolving Calangute clients daily operational issues within the given SLAs
• Analyzing key lanes performance of first & last mile operation
• Monitoring speed of delivery, volume & root cause of fluctuation
• Collaborate with internal stakeholders to maintain and increase performance of client accounts
• Designing SOP, mapping and freezing requirements and providing best solutions to the business
• Sharing inputs over network expansion considering competitor presence & their strategy
• Should be ready to relocate to Calangute if needed.

What you'll need

• Anyone with graduate degree
• Fresher with all marksheet of education
• Aware with area codes of Calangute Goa.
• Basic Knowledge of use of computer
• Good communication skill
• Bit exposer handling of team
• If local from Calangute will get first choice
• If having some experience with cold calling will get advantage at a time of interview.

Skills