About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing the overall satisfaction of our clients in Calangute. This position is ideal for recent graduates looking to kickstart their career in the logistics industry. You will engage with clients, address their inquiries, and ensure a seamless experience.
As an Associate, you will have the opportunity to develop your communication and problem-solving skills while working in a fast-paced environment. Your responsibilities will include assisting clients with their needs, providing timely support, and collaborating with team members to improve service delivery.
This role offers a competitive salary, along with the chance to grow within a leading logistics company. Freshers are encouraged to apply, making this an excellent opportunity for new graduates to gain valuable experience in the industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Calangute clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Calangute if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Calangute Goa.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Calangute will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Calangute – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Calangute – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Calangute – Freshers job at Workers Town?
How many jobs are currently available in Calangute?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Calangute?
Listing last updated