About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the experience of our clients in Calicut. As a key member of our Client Relationship department, you will engage with customers, address their inquiries, and ensure their needs are met effectively.
This position is ideal for recent graduates from any field who are eager to embark on a career in the logistics industry. You will receive comprehensive training to develop your skills and knowledge, preparing you for success in this dynamic environment.
We offer a competitive salary range of INR 15,000 to 25,000 per month, along with opportunities for growth and advancement within the company. If you are a motivated individual looking to start your career, we encourage you to apply, as freshers are welcome.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Calicut clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Calicut if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Calicut Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Calicut will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Calicut – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Calicut – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Calicut – Freshers job at Workers Town?
How many jobs are currently available in Calicut?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Calicut?
Listing last updated