About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions and satisfaction. This position is ideal for recent graduates eager to start their careers in the logistics industry. You will engage with clients, address their inquiries, and ensure a seamless experience with our services.
As an Associate, you will be responsible for supporting the client relationship department by assisting in various tasks that contribute to client satisfaction. Your strong communication skills and proactive approach will help you thrive in this fast-paced environment. Freshers are welcome to apply, making this an excellent opportunity for those looking to launch their professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chattarpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chattarpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chattarpur Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chattarpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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