About the role
Join our team as an Associate in Chengannur, where you will play a key role in enhancing the client experience within the logistics sector. As a fresh graduate, you will be trained to handle client interactions and ensure their needs are met efficiently.
Your responsibilities will include assisting clients with inquiries, providing information about our services, and helping to resolve any issues they may encounter. This is a fantastic opportunity for freshers who are eager to begin their careers in a dynamic industry.
The ideal candidate will have a graduation degree in any field and possess strong communication skills. You will work in a supportive environment where your contributions are valued and can lead to career growth.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chengannur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chengannur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chengannur Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chengannur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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