About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients within the logistics sector in Chiplun. Your primary responsibilities will include addressing client inquiries, resolving issues, and providing support to ensure a seamless service experience. This position is ideal for recent graduates eager to begin their careers in a dynamic and fast-paced environment.
The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction. You will work closely with various teams to facilitate effective client interactions and contribute to improving service delivery. Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn.
This role offers a competitive salary range of INR 15,000 to 25,000 per month, providing an excellent opportunity for growth within the logistics industry. Join us to make a meaningful impact on our client relationships and develop your professional skills.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chiplun clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chiplun if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chiplun Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chiplun will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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