About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing client relationships within the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills while contributing to our mission of delivering exceptional service to our clients.
Your responsibilities will include assisting clients with inquiries, providing support throughout their journey, and ensuring a smooth experience. We value enthusiasm and a willingness to learn, so if you're a recent graduate looking to kickstart your career in a dynamic environment, this role is perfect for you.
In addition to gaining valuable experience, you will work alongside seasoned professionals who are committed to your growth. This is an excellent opportunity for freshers to enter the logistics industry and build a rewarding career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Coimbatore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Coimbatore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Coimbatore Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Coimbatore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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