About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the satisfaction of our clients in Contai. As a key member of the Client Relationship department, your focus will be on providing exceptional service and support to ensure a seamless experience for our customers in the logistics sector.
The ideal candidate should be a recent graduate from any stream, eager to learn and grow in a dynamic environment. You will have the opportunity to develop your skills while working alongside experienced professionals in the leading logistics industry.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, making it an attractive opportunity for freshers looking to start their careers. If you are passionate about customer service and ready to embark on a rewarding journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Contai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Contai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Contai West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Contai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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