About the role
We are seeking an Associate to enhance the client experience in Davanagere. The ideal candidate will have a graduation degree from any stream and a readiness to thrive in the logistics industry. This role focuses on fostering strong relationships with clients and ensuring their needs are met effectively.
As an Associate, you will engage directly with clients, address their inquiries, and provide support to ensure a seamless experience. This position offers an excellent opportunity for fresh graduates looking to start their career in a dynamic environment. If you are enthusiastic about client service and eager to learn, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Davanagere clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Davanagere if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Davanagere Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Davanagere will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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