About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall satisfaction of our clients in Deesa. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, contributing to the success of our client relationships.
Your responsibilities will include assisting clients with inquiries, resolving issues, and ensuring a seamless experience. We are looking for individuals who are eager to learn, possess strong communication skills, and are ready to take on challenges in a fast-paced environment.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, and we encourage freshers to apply. If you are passionate about customer service and want to kickstart your career in logistics, we would love to hear from you!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Deesa clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Deesa if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Deesa Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Deesa will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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