About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Dehradun. As a recent graduate, you will have the opportunity to work in the dynamic logistics industry, engaging with customers and ensuring their needs are met effectively.
In this role, you will be responsible for assisting clients with their inquiries, providing timely solutions, and maintaining positive relationships. Your ability to communicate clearly and empathetically will be key to your success. Freshers are welcome to apply, making this a great opportunity to kickstart your career in client relations.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with a supportive work environment that encourages growth and development. If you are eager to learn and make a difference in client experience, we would love to hear from you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dehradun clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dehradun if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dehradun Uttarakhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dehradun will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Dehradun – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Dehradun – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Dehradun – Freshers job at Workers Town?
How many jobs are currently available in Dehradun?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Dehradun?
Listing last updated