About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction and engagement. This position is ideal for recent graduates eager to kickstart their careers in the logistics industry. You will assist in managing client relationships and ensuring their needs are met effectively.
As an Associate, you will be responsible for communicating with clients, addressing their inquiries, and providing support to improve their overall experience. This role requires strong interpersonal skills and a proactive approach to problem-solving. You will have the opportunity to learn from experienced professionals and develop valuable skills in client management.
We welcome freshers to apply and offer a competitive salary ranging from INR 15,000 to 25,000 per month, depending on your qualifications and experience. If you are looking for a dynamic work environment with opportunities for growth, we encourage you to apply today!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dhamtari clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dhamtari if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dhamtari Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dhamtari will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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