About the role
We are seeking a motivated Associate to enhance the client experience in Dharmapuri. As a key member of the Client Relationship department, you will engage with clients, ensuring their needs are met and their experiences are positive. This role is ideal for recent graduates looking to start their careers in the logistics industry.
The successful candidate will possess strong communication skills and a willingness to learn. You will be responsible for assisting clients with inquiries, providing information about services, and ensuring timely responses to their requests. This is a fantastic opportunity to gain valuable experience in a dynamic environment.
Freshers are encouraged to apply, as we value enthusiasm and a proactive attitude. Join us in making a difference in our clients' experiences and kickstart your career in logistics today!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dharmapuri clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dharmapuri if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dharmapuri Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dharmapuri will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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