About the role
We are seeking a dedicated Associate for Client Experience in Dhoraji, ideal for recent graduates looking to start their careers in the logistics industry. This role focuses on enhancing the experience of our clients by providing exceptional support and service.
The successful candidate will engage with clients to address their needs, ensuring satisfaction and fostering strong relationships. This position requires a proactive attitude and a commitment to delivering high-quality service.
As part of a dynamic team, you will have the opportunity to learn and grow in a leading logistics company, contributing to impactful projects while developing your professional skills.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dhoraji clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dhoraji if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dhoraji Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dhoraji will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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