About the role
Join our team as an Associate focused on enhancing the client experience in Dimapur. This opportunity is ideal for recent graduates eager to embark on a career in the logistics industry. In this role, you will assist clients with their inquiries and ensure their needs are met with efficiency and professionalism.
The successful candidate will be a graduate from any discipline with strong communication skills. You will collaborate closely with the client relationship team, supporting various initiatives designed to improve customer satisfaction and engagement. This is a chance to develop your skills in a fast-paced environment while making a real impact on client experiences.
This position offers a competitive salary, making it an appealing opportunity for freshers looking to kick-start their careers in a dynamic sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dimapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dimapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dimapur Nagaland.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dimapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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