About the role
We are seeking a dedicated Associate to enhance the client experience in Dindigul. This role is ideal for recent graduates looking to start their career in the logistics industry. As an Associate, you will play a key role in supporting client interactions and ensuring satisfaction through effective communication and problem-solving.
The ideal candidate should hold a degree in any stream and possess a willingness to learn and adapt in a fast-paced environment. This position offers an excellent opportunity for freshers to gain valuable experience in the courier and logistics sector.
Join our team and contribute to delivering exceptional service to our clients while developing your professional skills in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dindigul clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dindigul if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dindigul Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dindigul will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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