About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' interactions in the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills in a dynamic environment while contributing to our mission of delivering exceptional service.
In this position, you will assist in managing client relationships, ensuring their needs are met, and addressing any inquiries they may have. This role is perfect for motivated individuals eager to begin their career in the logistics industry.
We welcome applications from fresh graduates across all streams, providing a supportive atmosphere for you to grow and succeed. If you are passionate about client service and ready to embark on a rewarding career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Diu clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Diu if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Diu Daman and Diu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Diu will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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