About the role
Join our team as an Associate focused on Client Experience in Durg, where you will play a vital role in enhancing customer satisfaction and engagement. As a key member of the Client Relationship department, you will assist in addressing client inquiries and ensuring a smooth experience with our services in the logistics industry.
The ideal candidate is a recent graduate from any stream, eager to learn and contribute to a dynamic team. You will have the opportunity to develop your skills in customer service and relationship management while working in a fast-paced environment.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, with the potential for growth within the organization. Freshers are encouraged to apply and embark on an exciting career path in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Durg clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Durg if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Durg Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Durg will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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