About the role
As an Associate in Client Experience, you will be integral to enhancing customer satisfaction in the logistics sector. Your primary duties will involve assisting clients with inquiries, addressing concerns, and ensuring clear communication to build strong relationships. This role is ideal for individuals who enjoy engaging with customers and are committed to providing exceptional service.
The successful candidate will possess a graduate degree in any stream and have a strong willingness to learn in a fast-paced environment. Freshers are encouraged to apply, making this position a perfect starting point for your career in logistics.
By joining our team, you will be part of a collaborative and supportive atmosphere that fosters skill development and encourages contributions to improve client experiences. If you are passionate about customer service and eager to make a positive impact, we invite you to apply for this exciting opportunity.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Durgapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Durgapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Durgapur West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Durgapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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