About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer interactions and ensuring satisfaction within the logistics industry. Your responsibilities will include assisting clients with inquiries, resolving issues, and maintaining effective communication to foster positive relationships.
The ideal candidate should have a graduate degree in any stream and be eager to learn in a dynamic environment. Freshers are welcome to apply, making this an excellent opportunity to kick-start your career in a leading logistics company.
Joining our team means being part of a supportive atmosphere where you can develop your skills and contribute to improving client experiences. If you're passionate about customer service and looking to make a difference, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Durgapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Durgapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Durgapur West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Durgapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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