About the role
As an Associate in Client Experience, you will be integral to fostering strong relationships with clients in the logistics sector. This entry-level position is perfect for recent graduates eager to kickstart their careers and develop essential skills in a dynamic, fast-paced environment. Your primary responsibility will be to engage with clients, addressing inquiries and ensuring their needs are met efficiently.
Your proactive approach will be key in promoting client satisfaction and loyalty, helping to create a positive experience for each customer. This role not only offers a competitive salary range of INR 15,000 – 25,000 per month but also provides a unique opportunity to grow within the logistics industry through hands-on experience and professional development.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Eluru clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Eluru if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Eluru Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Eluru will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Eluru – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Eluru – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Eluru – Freshers job at Workers Town?
How many jobs are currently available in Eluru?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Eluru?
Listing last updated