About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a vital role in enhancing client relationships within the logistics sector. As a fresh graduate, you'll have the opportunity to develop your skills and contribute to a fast-paced environment focused on delivering exceptional service.
In this role, you will engage with clients, addressing their inquiries and ensuring their needs are met effectively. Your proactive approach will help foster positive relationships, ultimately driving client satisfaction and loyalty.
This position is ideal for recent graduates from any stream looking to jumpstart their careers in the logistics industry. With a competitive salary range of INR 15,000 – 25,000 per month, this role offers a great starting point for your professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Eluru clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Eluru if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Eluru Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Eluru will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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