About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing our clients' journey within the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills while working closely with clients to ensure their needs are met and their experiences are positive.
Your responsibilities will include assisting clients with inquiries, providing information about services, and supporting the overall client relationship process. This role is perfect for individuals eager to start their careers in a dynamic environment.
With a competitive salary range of INR 15,000 – 25,000 per month, this position offers freshers a chance to grow and learn in a leading logistics company. If you are a recent graduate and ready to embark on a rewarding career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Erode clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Erode if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Erode Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Erode will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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