About the role
We are seeking an Associate to join our Client Experience team in Etawah. In this role, you will play a vital part in enhancing our clients' experience by addressing their needs and ensuring satisfaction with our services. As a key member of the team, you will interact with clients, resolve inquiries, and support the overall client relationship management process.
The ideal candidate should have completed their graduation in any stream and be eager to develop their skills in the logistics industry. Fresh graduates are encouraged to apply. This position offers an excellent opportunity to start your career in a dynamic and growing sector.
As an Associate, you will receive comprehensive training and support to help you thrive in your role. Join us to contribute to a positive client experience and grow your professional journey in the logistics field.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Etawah clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Etawah if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Etawah Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Etawah will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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