About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' interactions and satisfaction. This entry-level position is perfect for recent graduates eager to start their careers in the logistics industry.
In this role, you will engage with clients, address their inquiries, and ensure a smooth experience throughout their journey with us. Your strong communication skills and a customer-centric approach will be key in building lasting relationships.
If you are a motivated individual ready to work in a dynamic environment, we encourage you to apply. This position offers a salary range of INR 15,000 to 25,000 per month, with opportunities for growth in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Faridkot clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Faridkot if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Faridkot Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Faridkot will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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