About the role
Join our team as an Associate in Client Experience in Fatehabad, where you will play a crucial role in enhancing client satisfaction in the logistics sector. As a fresh graduate, you will engage with clients, ensuring their needs are met and providing assistance to improve their overall experience.
In this role, you will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships. A proactive approach and excellent communication skills are essential to succeed in this dynamic environment. This position offers a great opportunity for freshers to kickstart their careers in the logistics industry.
We welcome graduates from any stream who are eager to learn and grow within a leading logistics company. With a competitive salary range of INR 15,000 to 25,000 per month, this role promises to be both rewarding and fulfilling.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Fatehabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Fatehabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Fatehabad Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Fatehabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Fatehabad – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Fatehabad – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Fatehabad – Freshers job at Workers Town?
How many jobs are currently available in Fatehabad?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Fatehabad?
Listing last updated