About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a vital role in enhancing client satisfaction in the logistics industry. As a fresh graduate, you will be responsible for engaging with clients, addressing their inquiries, and ensuring smooth communication throughout their experience.
This position is ideal for individuals who are eager to learn and grow in a fast-paced environment. You will work closely with experienced professionals, gaining valuable insights into client relationship management. Your contributions will directly impact our clients' experiences, making this a rewarding opportunity.
We welcome freshers from any educational background who are ready to embark on a career in logistics. If you are enthusiastic and committed to providing excellent service, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Firozabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Firozabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Firozabad Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Firozabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Firozabad – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Firozabad – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Firozabad – Freshers job at Workers Town?
How many jobs are currently available in Firozabad?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Firozabad?
Listing last updated