About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall satisfaction of our clients in Gandhidham. As a fresh graduate, you will have the opportunity to develop your skills in the logistics industry while working closely with a supportive team.
Your responsibilities will include assisting clients with inquiries, ensuring timely communication, and contributing to a seamless service experience. This role is perfect for individuals who are eager to learn and grow in a fast-paced environment.
We welcome freshers from any educational background, as long as you are enthusiastic and ready to embrace the challenges of the logistics sector. Take the first step in your career with us and make a difference in client relationships.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gandhidham clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gandhidham if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gandhidham Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gandhidham will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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