About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the client journey in Ganganagar. This position is ideal for fresh graduates eager to enter the dynamic logistics industry, where you will directly contribute to client satisfaction and retention.
Your responsibilities will include addressing client inquiries, providing effective solutions, and ensuring a seamless experience for all clients. Strong communication skills and a proactive approach are essential for building and maintaining strong client relationships.
This role offers substantial opportunities for professional growth. You will receive comprehensive on-the-job training and mentorship, equipping you with valuable skills in client relationship management and logistics operations.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ganganagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ganganagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ganganagar Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ganganagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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