About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the client journey in Ganganagar. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, contributing to the satisfaction and retention of our valued clients.
In this role, you will assist in addressing client inquiries, providing solutions, and ensuring a seamless experience. Your communication skills and proactive approach will be essential in building strong relationships with clients and supporting their needs.
This is an excellent opportunity for recent graduates looking to start their careers in logistics. You will receive on-the-job training and support to develop your skills in client relationship management.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ganganagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ganganagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ganganagar Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ganganagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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