About the role
We are seeking an Associate to enhance the client experience in Ghaziabad. This role is ideal for fresh graduates from any stream looking to embark on a career in the logistics industry. As an Associate, you will be responsible for supporting client relationships and ensuring customer satisfaction by addressing inquiries and resolving issues effectively.
The ideal candidate should possess strong communication skills and a proactive approach to problem-solving. You will work closely with team members to understand client needs and contribute to improving service delivery. This position offers a great opportunity to gain hands-on experience in a dynamic sector.
We welcome applications from freshers who are eager to learn and grow in a fast-paced environment. Join us in delivering exceptional service to our clients in the logistics space.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ghaziabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ghaziabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ghaziabad Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ghaziabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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