About the role
As an Associate in Client Experience, you will play a pivotal role in enhancing customer satisfaction within the logistics sector in Ghazipur. Your primary responsibility will be to interact with clients, addressing their inquiries and ensuring their needs are effectively met. This position is perfect for fresh graduates eager to kickstart their careers while developing valuable skills in client relations.
The ideal candidate will possess a degree in any field and demonstrate a proactive attitude towards learning and adapting in a fast-paced environment. You will work closely with a collaborative team that emphasizes innovation and client engagement, contributing to the overall success of our operations.
This role not only offers a competitive salary but also provides ample opportunities for personal and professional growth within the logistics industry. Join us to make a meaningful impact on our clients' experiences and advance your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ghazipur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ghazipur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ghazipur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ghazipur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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