About the role
Join our team as an Associate in Client Experience, where you'll play a crucial role in enhancing the satisfaction of our clients in Gorakhpur. In this position, you will engage directly with customers, addressing their needs and ensuring their experiences with our logistics services are seamless and positive.
The ideal candidate will be a recent graduate from any stream, eager to embark on a career in the dynamic logistics industry. You should possess strong communication skills and a customer-focused mindset, ready to tackle challenges and contribute to team success.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing a great opportunity for freshers to kickstart their careers in a leading logistics company. If you are enthusiastic about customer service and looking for a rewarding entry-level position, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Gorakhpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Gorakhpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Gorakhpur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Gorakhpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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