About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing our clients' journey. As a key member of the Client Relationship department, you will assist in addressing client queries and ensuring satisfaction within the logistics industry. This position is ideal for recent graduates eager to start their careers in a dynamic environment.
In this role, you will interact with clients to understand their needs and provide tailored solutions. Strong communication and problem-solving skills will be essential as you work to improve client engagement. You will also gain valuable experience in the logistics sector, which is known for its fast-paced nature and opportunities for growth.
We welcome freshers to apply, offering a monthly salary range of INR 15,000 to 25,000, depending on qualifications and experience. This is an excellent opportunity to kick-start your career and gain hands-on experience in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Guntur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Guntur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Guntur Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Guntur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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