About the role
We are seeking an Associate for Client Experience in Guwahati, aimed at enhancing the overall satisfaction of our clients in the logistics sector. This role is ideal for recent graduates looking to kick-start their career in a dynamic industry. As an Associate, you will be responsible for engaging with clients, addressing their inquiries, and ensuring they receive exceptional service.
In this position, you will collaborate with various teams to improve the client experience continually. We are looking for individuals who are enthusiastic, proactive, and possess strong communication skills. If you are ready to embrace challenges and contribute to a leading logistics company, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Guwahati clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Guwahati if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Guwahati Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Guwahati will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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