About the role
As an Associate in Client Experience based in Guwahati, you will play a key role in enhancing client satisfaction within the logistics sector. This position is perfect for recent graduates eager to launch their careers in a fast-paced environment. Your primary responsibilities will include engaging with clients, addressing their inquiries, and ensuring they receive outstanding service.
In this role, you will work collaboratively with different teams to continually improve the client experience. We seek individuals who are enthusiastic, proactive, and possess strong communication skills. If you are ready to face challenges and make a meaningful impact, we encourage you to apply for this exciting opportunity.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Guwahati clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Guwahati if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Guwahati Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Guwahati will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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