About the role
We are seeking a dedicated Associate to enhance the client experience in Haridwar. This role is ideal for recent graduates looking to start their career in the logistics industry. You will engage with clients, ensuring their needs are met and their experiences are positive.
As an Associate, you will be responsible for assisting clients with inquiries, providing information about services, and resolving any issues that may arise. Strong communication skills and a customer-oriented mindset are essential for success in this position.
This opportunity allows you to work in a dynamic environment, where you can gain valuable experience and develop your skills. Freshers are welcome to apply, and we offer a competitive salary ranging from INR 15,000 to 25,000 per month. Join us and take the first step in your professional journey!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Haridwar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Haridwar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Haridwar Uttarakhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Haridwar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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