About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the client journey in Hazaribag. This position is ideal for recent graduates looking to start their career in the logistics industry. You will be responsible for supporting client interactions and ensuring a smooth experience throughout their engagement with our services.
As an Associate, you will assist in addressing client inquiries, resolving issues, and providing information about our offerings. Your communication skills and eagerness to learn will be essential in building strong relationships with clients. This is a fantastic opportunity for freshers who are passionate about customer service and want to grow in a dynamic environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hazaribag clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hazaribag if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hazaribag Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hazaribag will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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