About the role
As an Associate in Client Experience, you will play a key role in enhancing the client journey in Hazaribag. This entry-level position is perfect for recent graduates eager to kickstart their careers in the logistics industry. You will support client interactions, ensuring a seamless experience throughout their engagement with our services.
Your responsibilities will include addressing client inquiries, resolving issues, and providing detailed information about our offerings. Strong communication skills and a proactive attitude are essential for building positive relationships with clients. This role offers a fantastic opportunity for freshers who are passionate about customer service and are looking to grow in a dynamic environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hazaribag clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hazaribag if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hazaribag Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hazaribag will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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